Category Archives: Blog

School Update

A big thank you to Lindsay Park Primary School for collecting and donating Chocolate Eggs to our service. Last week we had a school visit from Mount Annan Christian College. We were able to answer many questions the students had surrounding the impacts of homelessness, mental health and what services are available to support members in our community. The students showed a lot of compassion and concern surrounding homelessness and the impacts this has on a persons life.


Bingo 4 Beds

Good-morning, due to people not being able to contact us whilst Telstra was resolving our connection issue, we have had to postpone our Bingo 4 Beds event set for 6 April. We have rescheduled for 18 May – to purchase tickets click on the link Apologies for any inconvenience and thank you for your support. 😀

Thank you OzHarvest

Thank you OzHarvest for your regular deliveries of fresh food to our service. It has made a huge difference in our clients lives in giving them fresh nutritious food weekly, which is often scarce when you are homeless or at risk of homelessness.

OzHarvest is Australia’s leading food rescue organisation, collecting quality excess food from commercial outlets.
The demand for food relief continues to rise, with over four million people in Australia struggling with food insecurity. Stopping good food going to waste and getting it to people in need helps in many ways:

Nutritious food for charities by providing high quality food to agencies which may not have been previously available.
Savings for charities as vital funds saved from grocery bills can be redirected to education, rehabilitation and other programs.
Protecting the planet by ensuring good food gets eaten rather than going to landfill helps reduce the negative impact of food waste on the environment.
Savings for food donors through reducing costs for excess food disposal and storage costs, and increasing the positive impact on the local community.

Phone Issues

Good-morning Hub Family, just letting you know that we are still having issues with Telstra connecting our phone lines correctly at the new premises. If you need to contact our service please email through to outlining your inquiry and this will be passed onto the appropriate team. Our number has remained the same 4228 0955, new address 75 – 79 Keira Street Wollongong. Thank you in advance for you patience and understanding.

Great Outcomes!

We are seeing some great outcomes, one to mention is a Grandmother, Mother and young Daughter who recently secured a private rental.

To give a very brief outline this beautiful family came to Wollongong out of area and unfortunately was unable to secure a rental straight away and found themselves in crisis accommodation.
With the assistance NSW Family and Community Services Housing NSW, Wollongong Homeless Hub and the client hard work they were able to secure a private rental. This would not of been possible without the holistic approach of staff and wrap around support we are being able to deliver in our new space at 75 – 79 Keira Street Wollongong.

Albion Park High School Visit

This morning we had our first High School visit to our new premises at 75 – 79 Keira Street, Wollongong. It was a great opportunity to chat with the students of Albion Park High School and raise awareness of homelessness and the impacts it has on individuals and families in our community.

International Womens Day

Celebrating International Women’s Day gives me time to reflect on the amazing Wollongong Emergency Family Housing women that inspired me to keep making a difference – to grandmothers, mothers, daughters, sisters and aunties that are currently experiencing homelessness, lets all work on giving their life more balance. Mandy Booker, General Manager.


International Women’s Day

International Women’s Day is today, it’s a day to celebrate the contribution and achievements of all women. It is an opportunity to remember the barriers that women have broken through, and the accomplishments they have made despite the barriers.

Thank you ASCO

Last week I had the pleasure of meeting these amazing young people from ASCO at Wollongong Youth Centre. They are participants in the ‘Transition to work program’, which assist young people into sustainable employment and education within the Illawarra. The group raised money for our service through a Bunnings BBQ. The staff and clients of the Hub would like to say a big thank you for your support.



Brad contacted Workskills after seeing his brother’s success. Unsure of the right career path for him, Brad tried a few different vocations with Workskills support. With his strong work ethic and desire to help others Brad was offered the opportunity to work with the amazing staff at Wollongong Emergency Family Housing on the Community Movers Truck. Brad’s “can do” attitude and infectious smile has made him a very popular member of The Homeless Hub Team. Brad’s role has expanded to include mentoring and training new staff. Brad reports he loves his job and is saving to buy himself a car. (article and imaged source from Workskills Facebook page)

Homeless Count

It’s getting close to the inaugural Wollongong Homeless Street Count, which will take place on 18/19 February (between the hours of 12am and 3am).

Registrations are still open until tonight if you would like to participate in the count, click on the below link – please share : )

The street count will assist Illawarra homeless support services to develop responses to homelessness according to need. Results can be used to advocate to state and federal governments, along with potential partners, for the resources necessary to achieve enduring solutions to homelessness.

Counting the numbers of people experiencing primary homelessness is only one method of collecting data but it is an important one.

The Wollongong Homeless Street Count is a collaborative initiative of IRT Foundation, Wollongong Homeless Hub and Wollongong City Council.…

Position Vacant – Support Worker

• Employer: Wollongong Emergency Family Housing Inc.
• Work Type/s: Full Time
• Classification/s: Housing and Homelessness
• Sector/s: Not For Profit (NFP)
• Location: Wollongong
• Applications close: 14th February 2019

Wollongong Emergency Family Housing Inc. (WEFH) provides assistance to the homeless and those at imminent risk of homelessness. The “Homeless Hub” is a vibrant busy service providing the only drop in assistance to the homeless in the Wollongong area. WHH is funded by Family and Community Services through Service Support Funding and the role of the organisation is to fill gaps in the current homelessness sector. WEFH also provides limited transitional accommodation for families and individuals in crisis. Housing Support and Case management is provided by Support Workers to assist families and individuals, address their needs and support them in the transition to secure housing options.

A 12 month fixed term position exists for a Support Worker to join our team. This position pertains to child related employment and a Working with Children and Criminal Check is required.

The successful applicant will be paid under SCHADS Award 3.1 – 3.4 based upon experience /qualifications and is eligible for Salary Sacrifice.

Hours: 35 hours per week

The key responsibilities of the role will include
 Work collaboratively with staff and other service delivery teams to enhance access, effectiveness and quality of service delivery and client outcomes.
 Support the Team Leader in the implementation and maintenance review of service programs.
 Ensure community based care and support work delivered by the team using a holistic person centred approach.
 Experience working with vulnerable families and individuals

Essential Criteria
 Minimum Diploma Qualifications and relevant experience in the Community Services sector in particular working with the homeless, relevant experience in the humanities.
 Experience working with vulnerable families and individuals and understanding of the issues associated with homelessness
 Demonstrated experience in managing a case load and case planning, including with persons with complex needs (e.g drug and alcohol issues along with homelessness, mental health, contact with criminal justice system).
 Proven ability to work from a trauma informed approach including with persons who may present with complex issues and challenging behaviours.
 Excellent written and verbal communication skills
 Competency with MS Office Programs including experience in computerised data collection.
 Knowledge of current legislation of mandatory reporting
 Knowledge and experience of liaising with Government and community based organisations and resources
 Proven ability to work as part of a team, take direction from supervisor and also to work autonomously and make decisions as required.
 Demonstrated ability to work in a fast paced environment and deal with competing demands
 Knowledge of current Work Health and Safety Legislation
 Current, unencumbered NSW Drivers Licence.

Desirable Criteria
 Demonstrated group work skills
 Experience in social or affordable housing (preferred)
 Experience working within a drop in service environment.

Job Notes
 This position will be based within the Homeless Hub with occasional appointments and support requirements off site.
 Physical requirements: The ability to lift and carry allowable weight amounts

It is a requirement of this position that applicants who apply must have or must be willing to apply for a valid National Police Check, a Working with Children Check and a valid Vulnerable Persons Check

How to apply for this job

Please forward your written application addressing all of the selection criteria along with your resume including two current referees.

Applications addressed to: The General Manager Private and Confidential and emailed to:

Further enquiries contact 4228 0955

Applications Close: 14th February 2019 at 9am

Job Description Link: JD Support Worker

Wollongong Homeless Street Count

The inaugural Wollongong Homeless Street Count will take place on 18/19 February, between the hours of 12am and 3am.

The count is relying on the goodwill and participation of more than 50 volunteers.

Street counts aim to collect accurate and up-to-date information about the number of people sleeping rough in the local area. People occupying beds in temporary shelters and homelessness hostels are also counted.

People living in boarding houses, staying with friends or living in other forms of non-secure housing are not counted. No information regarding the specific location of rough sleepers is published.

The street count will assist Illawarra homeless support services to develop responses to homelessness according to need. Results can be used to advocate to state and federal governments, along with potential partners, for the resources necessary to achieve enduring solutions to homelessness.

Counting the numbers of people experiencing primary homelessness is only one method of collecting data but it is an important one.

The Wollongong Homeless Street Count is a collaborative initiative of IRT Foundation, Wollongong Homeless Hub and Wollongong City Council.

Click on the link to register:

Service Update

A brief service update – we were very fortunate to help house three of our beautiful families into private housing just before Christmas. This was very exciting for everyone involved given the current housing climate and timing to see people move into sustainable housing.

In December we saw an increase in food support giving out between 60 to 80 food parcels per week – this was on top of the Christmas Hampers we gave out. The food donations we receive from the community is so valuable to our service and client need.

Attached is an updated service schedule, lets hope 2019 see’s more people moving from ‘homelessness to home’

Christmas Lunch

We had an amazing Christmas Lunch towards the end of last year. This party would not of been possible without the continued support of Ryan Park MP and Community for their annual toy drive, Kollaras for providing our lunch, Dragonfly Parties at Woonona for entertaining everyone with face painting, balloon games, music and more, also the Greenacres Team for fundraising and collecting items for their 100 rough sleeper hampers campaign to support the Wollongong Homeless Hub 12 Weeks till Christmas. Thank you again to everyone in the Community for your continued support.