Who is Wollongong Emergency Family Housing?

Wollongong Emergency Family Housing supports families and individuals who are homeless or at risk of homelessness to either keep their existing accommodation or attain and keep new tenancies through a combination of early intervention, case management, referral and information. Additionally Wollongong Emergency Family Housing provides support and accommodation to families in crisis and assists them to achieve a level of independence that enables them to re-engage with their local community and live independently. Below are links to our Annual Report.

Wollongong Emergency Family Housing, operates the Wollongong Homeless hub on 24 Kenny Street, Wollongong 02 4228 0955.

Our Mission

To alleviate distress and empower vulnerable people from all backgrounds who are homeless or at risk of homelessness and support them transition from homelessness to home.

Our Vision

To be a voice for a diverse homeless community, that includes individuals, families and young people, experiencing homelessness or at imminent risk of homelessness. To assist individuals and families make the transition from homelessness to home.

Our Aims

In line with the aims of Service Support Funding (SSF), Wollongong Homeless Hub provides a homeless Hub whose aim is to support families and individuals in crisis. Assisting them to achieve a level of independence that enables them to re-engage with their local community and live independently.

The Service achieves these aims by using an integrated collaborative service delivery model that identifies and responds appropriately to the needs of families and individuals, beyond that of providing shelter.

Our Values

- We recognise and value differences based on race, culture, language, gender, age, sexual orientation, ability, religion /spirituality.
- We recognise and respect value differences in people’s levels of communication, which may be linked to their culture, upbringing or individual traits
- We treat each other with mutual respect and dignity
- We are open and honest in our communications
- We promote a positive work environment and avoid adversarial relationships
- We act ethically and with integrity
- We create collaborative partnerships that benefit our community
- We focus on the strengths and interests of the people we serve, and work for a fair, just and sustainable society
- We encourage innovation that supports life-long learning
- We lead by example
- We learn and grow from Community Connections
- We support every individual’s equal rights to optimum level of health, dignity and respect.

Who We Support

Wollongong Emergency Family Housing supports and accommodates families and individuals who are homeless or are experiencing a crisis which threatens their current accommodation. Click on a title for more information.

Children & Young People

Wollongong Emergency Family Housing continues to be an organisation with child focused service delivery practices. We view accompanying children as 'clients in their own right' and consequently, their needs are assessed and identified within the context of the family support plan. Identifying their support needs is predominantly done through the primary caregivers. However, their age and stage of development is a consideration and where they are able to communicate their own needs, they are encouraged to participate in the process.


Wollongong Emergency Family Housing supports adults in a state of homelessness or  at risk of homelessness through a range of early intervention services. Through the Wollongong Homeless Hub we offer access to services such as Location, Location and other workshops, access to telephones, faxes, photocopiers and the internet to search for tenancy and access government services. Where appropriate we can refer people to other services. In addition we offer one on one consultation and case management to adults and youth at risk.


Wollongong Emergency Family Housing supports and accommodates families who are homeless or are experiencing a crisis which threatens their current accommodation. The majority of families requiring assistance are single parents (male and female) and their children. We continue to take into consideration the needs of single adult male parents and their children when allocating properties. Wollongong Emergency Family Housing is the only organisation currently offering accommodation to this client group in the Illawarra. We also house non custodial single parents both male and female having regular access visits.

Non-Accommodated Clients

Despite housing greater numbers of families and individuals, we will never be able to house all families requesting assistance from Wollongong Emergency Family Housing. We have endeavoured to assist these families by providing support in the form of information, referral and outreach through the Wollongong Emergency Family Housing and Wollongong Homeless Hub.

Victims of Violence

Wollongong Emergency Family Housing also continues to support victims of violence through our partnership with Wollongong Police DV PASS this program enables us to call victims of abuse and offer advice, and support.

Early Intervention Programs

Wollongong Emergency Family Housing understands that we can never house every family or individual requesting accommodation. For families couples and young people in need, it is often better to maintain an existing tenancy by resolving outstanding issues before eviction or homelessness occurs.

We provide a range of services to assist those at immanent risk of losing their tenancies. We provide information, referral services and will work with tenants to resolve issues with their landlords directly where possible.  Click for more information >>

Wollongong Homeless Hub is an excellent way of offering support for tenants and outreach client who are finding it difficult to access the private rental market. Rental Listings are copied or downloaded, phones, faxes, coffee and biscuits are available.

Rent It, Keep It is based on the  program developed by Family and Community Services. Rent it, Keep it assists people who are seeking private rental accommodation to gain the skills to secure and maintain a tenancy.

Monthly workshops starting in April looking at how you can gain control over your finances through budgeting. Workshops are 4 hours in length and explore how a budgeting can help you change your circumstances and the process of constructing a budget for yourself or for your family.

Wollongong Homeless Hub

Opened in October 2013, The Wollongong Homeless Hub is a one-stop-shop for homelessness resources.

Clients are able to access multiple agencies from a single point. Computers, photocopiers, fax machines and telephones are offered free of charge to people accessing services. Once a week Centrelink community engagement officers are available for support and other support services are available to clients.

The Homeless Hub is located at 24 Kenny Street Wollongong and can be contacted on (02) 4228 0955.  Click here for more information >>