Wollongong Emergency Family Housing Inc (WEFH) is a registered not-for-profit charity with Deductible Gift Recipient Status and Registered Community Housing Provider.

WEFH works under a community management model to support families and individuals who are homeless or at risk of homelessness to either keep their existing accommodation or attain and keep new tenancies through a combination of early intervention, case management, referral, advocacy and information. Additionally WEFH provides support and transitional accommodation (depending on vacancies) to individuals and families in crisis, and assists them to achieve a level of independence that enables them to re-engage with their local community and live independently. We provide a collaborative client centred approach in delivering positive and timely outcomes for families and individuals facing homelessness.

Our organisation comprises of four service delivery streams these include:

  • Outreach Service Delivery (Mobile Truck) – Community Engagement, Collaborative Response, Assessing Gaps
  • Homeless Hub Crisis Response, Drop in Support – Crisis Management, Face-to-Face Support, Referral, Telephone Support.
  • WEFH Transitional Housing Property Support, Case Management – Tenancy, Education Living Skills
  • Accommodation Project Pre/Post Crisis Support – Early Intervention, Targeted Support, Targeted Intensive Case Management, Research Project.

Wollongong Homeless Hub

Wollongong Homeless Hub, a project of WEFH is a specialist homelessness service that provides support, resources, information, referral and advocacy to homeless people or those at risk of homelessness to sustain or attain accommodation/ tenancy.

Wollongong Homeless Hub (WHH) helps and supports many different client groups including people from culturally and linguistically diverse backgrounds, Indigenous, refugees, new settlement, youth and those who have considerable barriers to obtaining private housing such as women and children fleeing domestic violence, single parent families, those recovering from drug or alcohol addiction, those living with mental health.

Clients at ‘The Hub’ are able to access multiple agencies from a single point. Computers, photocopiers, fax machines and telephones are offered free of charge to people accessing services. Housing Support Workers are available for to assist individuals and families, other support services are also available to clients.

Community Movers

Community Movers was established at the end of 2014 as an initiative of Wollongong Emergency Family Housing to help fund the self-sustainability of Wollongong Homeless Hub.

Community Movers is a low-cost removalist service to help those who are forced to constantly move in and out of accommodation, as well as individuals or companies requiring a removalist service on a budget rate. This service is offered to people working with other community agencies.

The service is also used as an employment training initiative for long term unemployed. A mentor will work with an individual and provide on the job training.

100% of profits from this program go directly to fund the Homeless Hub.

Our Services

Homeless Hub Early Intervention Our Blog Support Groups Supported Accommodation Community Movers 

Find Us

Our head office is located at 24 Kenny Street Wollongong. We are open 9am to 4pm Monday to Friday (9am – 10am Breakfast for those sleeping rough/TA then 10am – 2pm drop in service.  From 2pm – 4pm appointment only) or you can contact us here.   Wollongong Homeless hub is located at 24 Kenny Street in Wollongong and can be contacted on 02 4228 0955.