Category Archives: Blog

10th Week till Christmas

On the 10th week till Christmas our ‘Hub Family’ gave to me soft drink/ cordial, potato chips and a mixed bag of lollies (be sure to sing the tune!!)

(this week can include flavoured drinks including soft drink, cordial, ice tea, flavoured mineral water, juice) Preference for drop is Friday’s between 8.30am – 4.30pm 1/1 Young Street Wollongong. Thank you Remi for creating our art piece this week…it looks amazing.

POSITION VACANT – Casual Housing Tenancy Support Worker

Wollongong Emergency Family Housing Inc. (WEFH) provides assistance to the homeless and those at imminent risk of homelessness. The “Homeless Hub” is a vibrant busy service providing the only drop in assistance to the homeless in the Wollongong area. WHH is funded by Family and Community Services through Service Support Funding and the role of the organisation is to fill gaps in the current homelessness sector.  WEFH also provides limited transitional accommodation for families and individuals in crisis.  Housing Support and Case management is provided by Housing Support Workers to assist families and individuals, address their needs and support them in the transition to secure housing options.

A position exists for a Housing Tenancy Support Officer (Casual) to join our team. This position pertains to child related employment and a Working with Children and Criminal Check is required.

The successful applicant will be paid under SCHADS Award based upon experience /qualifications and is eligible for Salary Sacrifice.


The key responsibilities of the role will include:

  • Work collaboratively with staff and other service delivery teams to enhance access, effectiveness and quality of service delivery and client outcomes.
  • Support the Team Leader and Tenancy Officer in the implementation and maintenance review of service programs.
  • Ensure community based care and support work delivered by the team using a holistic person centred approach.
  • Experience working with vulnerable families and individuals

 Essential Criteria:

  • Relevant Tertiary Qualifications and relevant experience in the Community Services sector in particular working with the homeless
  • Experience working with vulnerable families and individuals and Understanding of the issues associated with homelessness
  • Demonstrated experience in managing a case load and case planning, including with persons with complex needs (e.g drug and alcohol issues along with homelessness, mental health, contact with criminal justice system).
  • Experience in social or affordable housing
  • Detailed knowledge of the Residential Tenancies Act and experience liaising with Government and community based organisations
  • Excellent written and verbal communication skills
  • Competency with MS Office Programs and Property Management Databases including experience in computerised data collection.
  • Knowledge of current legislation of mandatory reporting
  • Knowledge and experience of liaising with Government and community based organisations and resources
  • Ability to work as a part of a team in a flexible highly motivated busy  environment
  • Knowledge of current Work Health and Safety Legislation
  • Current, unencumbered NSW Drivers Licence.

Desirable Criteria:

  • Demonstrated group work skills

 It is a requirement of this position that applicants who apply must have or must be willing to apply for a valid National Police Check, a Working with Children Check and a valid Vulnerable Persons Check

Please forward your written application addressing all of the selection criteria along with your resume including two current referees. Applications addressed to: The General Manager Private and Confidential and emailed to:

Further enquiries contact 4228 0955.  Click on link to view job description JD Housing Support_Tenancy Worker_Casual

Applications Close: 29 October 2018 at 5pm

Brokerage support program

Good-morning Hub Family, we would like to give you an update on our Brokerage Support Program from 2017/2018 and would like to thank those who support this program as it would not be possible without the generosity and support of our community. Through the Homeless Hub program we were able to provide:
– 103 tents/swags
– 9 court and employment outfits
– 14 education and training
– $2009 was spent on emergency accommodation
– 268 items of furniture/white goods
– 1647 shower/ laundry use
– $5561 rent payments prevent loss of property
– 324 opal card top-ups
– 7223 hygiene pack handed out
– 27 petrol vouchers
– $765 new clothing packs
– 2560 jocks and socks
– 109 health/prescriptions
– 4410 food parcels handed out
– 4 hospital packs

If you would like to know more about our programs, and what we have provided please click on the link to view our 2017/18 Annual Report.…/2018/10/2017_2018-Annual-Report.pdf


11 Weeks till Christmas

On the 11th week till Christmas our ‘Hub Family’ gave to me potato chips and a mixed bag of lollies (be sure to sing the tune!!)

(this week can include flavoured chips, pretzels, corn chips or popcorn) Preference for drop is Friday’s between 8.30am – 4.30pm 1/1 Young Street Wollongong. Thank you Bella for your wonderful drawing.

12 Week’s till Christmas fundraiser

Hello Hub Family – its that time of year again that we call for your support in our 12 Weeks til Christmas hamper fundraiser. On the 12th week till Christmas our ‘Hub Family’ gave to me a mixed bag of lollies (be sure to sing the tune!!)

Preference for drop is Friday’s between 8.30am – 4.30pm 1/1 Young Street Wollongong


Posted by Santa Claus on Friday, 28 September 2018

People’s Choice Award Voting Open

Hi Everyone,

Voting has started for the People’s Choice Award as part of the Regional Achievement & Community Awards, which we are finalist. Click on the link to cast your vote You can vote once a day. Poll closes midnight Monday 12 November 2018. Our photo is in the second last row.

Finalist 2018 Regional Achievement Award

We are extremely proud to announce that we are now one of four finalist for the Awards Australia Business Achievement Award, part of the 2018 NSW/ACT Regional Achievement and Community Awards. Look out for the ‘People’s Choice Award’ on facebook and cast your vote.

Governor-General Cosgrove

It was an honor to be invited and represent the Homeless Hub at the Lord Mayoral Reception to welcome their Excellencies the Governor-General and Lady Cosgrove today. We would also like to thank the Lord Mayor Gordon Bradbery and Governor-General Cosgrove for their special mention of our service.

WHH exceeded their target!

Congratulation’s Hub Community, we have just finished tallying the donations we received from Wrap up Homelessness Week, and we are excited to announce that with your help we were able to exceed our fundraising target of $5000.00. We would like to thank you for your kindness in supporting our service and for helping to bridge the gap from homelessness to home for those in our community.

Homeless persons week ends

So at the end of Homelessness Week 2018 we invite you to challenge popular perceptions about people who find themselves homeless once again with this clip from Q&A earlier this year –

Rebecca Huntley, Social Researcher & Author – “…what’s incredible when you look at those numbers is there are…about 30% of those homeless people have a job…in some of these cases these are people who are working and still can’t afford housing.’
#HW2018 #everybodyshome

In their own words

What would it take for you to find yourself homeless? A relationship breakdown an unexpected illness or injury, the loss of a job? The number of Australians experiencing homelessness is growing every year because of a shortage in affordable housing and skyrocketing rents with more and more middle-income families and individuals accessing services than ever before.
#HW2018 #everybodyshome

Living Library

Hi Hub Community – The Living Library event is on THIS FRIDAY! AN event themed around homelessness providing a platform for people who have previously or are currently experiencing homelessness to share their stories with the public. Challenge your understanding of the issue of homelessness in a friendly, inclusive forum. Register by clicking on the below link.

Homelessness a Community issue

You are walking down the street and you see a homeless person with a sign asking for money – what is your immediate reaction – be honest?
Now ask yourself why are they homeless?

Let’s look at the stats 28% Housing Crisis, 31% Domestic Violence or relationship issues. Community perceptions of homelessness is a huge barrier but if everyone stopped and walked a mile in their shoes could we change that perception?

A poignant reminder from Jesse Jackson – ‘Never look down on somebody unless you are helping them up’
#HW2018 #everybodyshome
*image credit