Category Archives: Blog

Position Vacant Support Worker

POSITION DESCRIPTION

ABOUT US

The Wollongong Homeless Hub is a program of Wollongong Emergency Family Housing and provides assistance to those who are homeless or at imminent risk of homelessness. The Homeless Hub is a vibrant busy service and is funded by Family and Community Services through Service Support Funding. The role of our organisation is to fill the current gaps in the homelessness sector. WEFH also provides transitional accommodation for families and individuals in crisis.

We are currently seeking a passionate individual to join our Homeless Hub Team in Wollongong. A dedicated Support Worker, committed to engaging with and assisting people who are homeless, or at risk of homelessness.

ABOUT THE PROGRAM AND ROLE

Our Homeless Hub is the first point of contact with our clients. The role of staff in this team is to provide information, referrals and support to assist families and individuals to find short term and long term, secure and affordable housing. The service is high volume, responding to the needs of homeless people, many of whom are experiencing crisis. Therefore, we are looking for people who can work under pressure with the ability to make sound decisions quickly. Our work day may include assisting to cook and serve breakfast, dealing with crisis, organising housing applications or taking part on front desk intake – you will never feel bored!

To be successful in this role, you will be empathetic and able to relate effectively and sensitively to people from diverse backgrounds. A track record of working well in a team environment is also vital. You will be tertiary qualified in human services or other relevant discipline and have a comprehensive understanding of the issues which those experiencing homelessness confront. This exciting and challenging position offers applicants the opportunity to build and empower the lives of people experiencing homelessness!

THE KEY RESPONSIBILITIES OF THE ROLE WILL INCLUDE

  • Work collaboratively with staff and other service delivery teams to enhance access, effectiveness and quality of service delivery and client outcomes.
  • Support the implementation and maintenance review of service programs.
  • Ensure support work delivered by the team using a holistic person centred approach.
  • Experience working with vulnerable families and individuals

ESSENTIAL CRITERIA

  • Minimum Diploma Qualifications and relevant experience in the Community Services sector in particular working with the homeless, relevant experience in the humanities.
  • Experience working with vulnerable families and individuals and understanding of the issues associated with homelessness
  • Demonstrated experience in case planning, including with persons with complex needs (e.g drug and alcohol issues along with homelessness, mental health, contact with criminal justice system).
  • Proven ability to work from a trauma informed approach including with persons who may present with complex issues and challenging behaviours.
  • Excellent written and verbal communication skills
  • Competency with MS Office Programs including experience in computerised data collection.
  • Knowledge of current legislation of mandatory reporting
  • Sound knowledge of, and an ability to access, a range of relevant community resources, particularly in the areas of drug and alcohol services, mental health, legal assistance, income support, employment services, training and accommodation, family assistance and permanent housing options.
  • Knowledge and experience of liaising with Government and community based organisations and resources
  • Proven ability to work as part of a team, take direction from supervisor and also to work autonomously and make decisions as required.
  • Demonstrated ability to work in a fast paced environment and deal with competing demands
  • Knowledge of current Work Health and Safety Legislation
  • Current, unencumbered NSW Drivers Licence.

 

DESIRABLE CRITERIA

  • Demonstrated group work skills
  • Experience in social or affordable housing (preferred)
  • Experience working within a drop in service environment.

 

REMUNERATION

The successful applicant will be paid under Social Community Home Care and Disability Services Industry Award (SCHCADS) Level 3.1 (grade 2 year 1) to Level 4.1 (grade 3 year 1) based upon experience /qualifications and is eligible for Salary Sacrifice.  Hours: 35 hours per week

JOB NOTES

  • This position will be based within the Homeless Hub with occasional appointments and support requirements off site.
  • Physical requirements: The ability to lift and carry allowable weight amounts

APPLY FOR THIS JOB

Should you decide to apply for a position your application should consist of three parts, which are:

Part 1 Cover letter

A cover letter stating the name of the position that you are applying for and a brief summary of your skills, experience and knowledge that are relevant to that position.

Part 2 Statement addressing the selection criteria

A statement addressing each of the selection criteria must be provided with your application. Each position has a specific selection criteria and it is necessary to address that criteria should you wish to be considered for the position. When addressing the selection criteria you should give examples from your previous work that demonstrates how you meet the relevant criteria. You should state how your experience, skills and knowledge enable you to satisfy the selection criteria.

Each essential and desirable criteria MUST be answered

Part 3 Resume

A copy of your current resume must be provided with your application.  Your resume should include your contact details and educational qualifications. It should list your previous employers, how long you worked for each employer and a summary of the main duties that you performed at each place of employment.  Your resume should also include the contact details of at least current/recent two work related referees.

 Submitting your application:

Your application must be submitted by close of business on Sunday 13 October 2019 at midnight. Applications after that date WILL NOT be considered.

If you would like additional information regarding this role, please contact Mandy Booker – General Manager Wollongong Emergency Family Housing mandy@wefh.org.au

Applicants must have the right to work in Australia and must hold or obtain a Working with Children Check and will need to complete relevant police checks.

WEFH is an Equal Opportunity employer. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual,

Applications addressed to: The General Manager Private and Confidential and emailed to: info@wefh.org.au

 

Position Vacant Tenancy Support Officer

POSITION DESCRIPTION

This information package includes information about Wollongong Emergency Family Housing Inc (WEFH), the relevant program and the employment position. Please ensure that you read the position description and the selection criteria.

Required documents

Applications must include the following, without these documents your application will not be considered

  • A cover letter
  • An up to date resume/CV including a list of-referees (preferably including one from your most recent employer)
  • Detailed response to the Selection Criteria outlining how you are able to demonstrate you meet the criteria for the position. This can form part of your covering letter

Closing date: 12 midnight Sunday 13th October 2019

Applicants sent via email to WEFH employees or to other addresses will not be considered.

Applications addressed to: The General Manager Private and Confidential and emailed to: info@wefh.org.au

 

Position details

Term 15 to 35 hours per week
Location Wollongong
Award Social Community Home Care and Disability Services Industry Award
Pay SCHCADS 3.1 (grade 2 year 1) to Level 4.1 (grade 3 year 1) based upon experience /qualifications and is eligible for Salary Sacrifice

 

Applicants must have the right to work in Australia and must hold or obtain a Working with Children Check and will need to complete relevant police checks.

WEFH is an Equal Opportunity employer. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual,

JOB NOTES Physical requirements: The ability to lift and carry allowable weight amounts

Selection Criteria

A detailed response to the below selection criteria should be included with your application

  1. Provide details of Recognised tertiary qualifications, in Housing, Community Services, Social Work or relevant related area
  2. Detail your experience working in residential tenancy and property management
  3. Summarise your knowledge of the Residential Tenancy Act 2010 and relevant legislation
  4. Provide examples of well-developed written & verbal communications skills
  5. Demonstrate your strong understanding and proven ability to engage with and work with the local vulnerable community members
  6. Detail your understanding of issues and emerging trends relevant to low and moderate income household client groups
  7. Provide examples of your knowledge and understanding of social housing management practice and principles
  8. Demonstrate your experience working with other community groups, services, agencies and government departments
  9. Detail your computer skills and examples of programs, databases and systems used

 

Overview of WEFH

Wollongong Emergency Family Housing Inc. (WEFH) provides assistance to those who are homeless or at imminent risk of homelessness. WEFH is a vibrant busy service and is funded by Family and Community Services through Service Support Funding. The role of our organisation is to fill the current gaps in the homelessness sector. WEFH also provides transitional accommodation for families and individuals in crisis.

Position purpose

The Housing Officer is responsible providing developing professional relationships with tenants in order to provide high quality comprehensive   support to tenants. The Housing Officer will be a key contact for tenant responding to queries and working with tenants to ensure arears are minimised and tenancies are maintained wherever possible.

The Housing Officer liaises with WEFH programs and external agencies ensuring that the best possible solution is developed to meet the clients ongoing needs.

Key Accountabilities & Responsibilities

  • Develop trusted professional relationships with Tenants to facilitation the provision comprehensive ongoing tenancy support. Provide appropriate support for tenants to assist them maintain their tenancy
  • Ensure that communication with tenants is consistently accurate, timely, non-judgemental, cordial and professional. Method of    communication is to take into consideration tenants’ personal circumstances and include both verbal and written communication
  • Provide weekly reports on tenant contacts especially with respect to communications regarding arrears and other tenancy issues
  • Maintain register of property inspections and ensure that inspections are completed in accordance with the required timeframes and entered in to the system. Ensure action items are documented and attended to as soon as possible
  • Conduct regular tenant income reviews and communicate to tenants the related rental adjustments in accordance with policy and procedure
  • Assist with the coordination of tenancy commencement including lease documents, pre-commencement inspections and tenant induction
  • Ensure computer and hard copy files for properties and tenants are up to date and accurate at all times
  • Assist with the monitoring of rent arrears and breaches of tenancy implementing solutions in accordance with policies. Assist when required with preparation for and attendance at Tribunal hearings
  • Keep the Housing Manager up to date and report as soon as possible any identified conflicts of interest, risks or contentious issues that may impact upon Clients or the IAC
  • Liaise with the WEFH Team and Manager on complex cases and issues working to provide the best solution for the Client and maintaining the tenancy wherever possible.
  • Work with other WEFH Team Leaders to identify suitable services for clients offered by other WEFH programs.
  • Provide follow up support as needed to help rehoused clients to sustain their tenancy
  • Assist clients to move from temporary to safe and affordable long-term housing
  • Assist client access post crisis support to assist sustaining them in their housing
  • Participate in industry and community events to raise awareness of services provided and encourage Tenants to utilise services available to them
  • Be visible in the community, encourage tenants to participate in community events and to provide feedback and share information with other community members
  • Build and maintain a current working knowledge of relevant support services available to tenants
  • Document outcomes and information gained from community and industry events and share with WEFH organisation
  • Complete reports including statistical reports, project work and client reviews in accordance with designated timeframes (weekly, monthly, quarterly etc.)
  • Notify Manager  and report all cases of  suspected risk of harm to children  and young  persons to  relevant
  • authorities as required by current legislation
  • Maintain a current and full understanding of Confidentiality Policies and Procedure.
  • Participate in organisational events, development and strategic planning activities
  • Participate in internal and external meetings in a manner which contributes to the positive development of the program
  • Positive promotion of WEFH at all times especially when in public forums, liaising with clients or other outside personnel
  • Comply with all WEFH policies and procedures and statutory obligations as amended from time to time
  • Oversee workplace activities ensuring that the workplace is safe and healthy for all employees. Ensure that all employees  adhere to WEFH policy and procedure and  carry out work according to safe working practices in order to eliminate or mitigate the risk of “near miss” or injury incidents
  • Comply with all workplace health and safety and equal employment    opportunity initiatives to contribute to a safe, healthy, equitable and ethical workplace
  • Work in accordance with lawful and reasonable management directions.

 

Relationships

 

Internal
Manager/ Team Leader Frequently provide  regular updates on tenants,  case management, properties and issues and to receive guidance on related issues

Provide information, advice and contribute to decision making Identify emerging issues/risks and their implications and propose solutions

 

Team members and other internal stakeholders Daily to share information as appropriate and receive and provide advice on related issues

Consult and collaborate to ensure administration standards are met, develop solutions and strategies to meet deadlines and develop solutions

 

External
Clients/Tenants Maintain  professional relationship sharing information and providing support to ensure the wellbeing of the Client

Maintain professional supportive relationship to ensure that information flow is two  ways and issues are raised and dealt with in a prompt proactive manner

 

Service Providers, Agencies, Community Services and other Stakeholders Provide information as required on tenancy and property management matters

Report and provide updates on tenancies in accordance with procedures and legislative requirements

Engage and consult in the resolution of issues

 

 

Key Performance Indicators

  • Provide comprehensive support to tenants developing professional relationship resulting in minimal number of tenancy losses
  • Provide weekly and monthly updates to the  Team Leader in reports, case reviews and/or team meetings
  • Ensure that all property and tenant files, systems and reports are up to date and accurate at all times
  • All property inspections are completed on time, documented   and issues attended to as appropriate
  • Urgent issues are dealt with within required timeframes and duly entered into the system
  • Tenants with arrears problems are closely liaised with and plans developed taking their situation into consideration to minimise arears as much as practicable
  • Demonstrate frequent referral to and utilisation of other WEFH services for Clients
  • Immediately report all incidents or concerns subject to mandatory reporting requirements. Complete    required paperwork as soon as possible.
  • Attend required staff meetings, case reviews, and scheduled training and development events.
  • Obtain consistently positive feedback from peers, managers, tenants and other external stakeholders

Essential

  • Recognised tertiary qualification, in Housing, Community Services, Social Work or relevant related area
  • Proven experience working in residential tenancy and property  management
  • Knowledge of the Residential Tenancy Act 2010  and relevant legislation
  • Well-developed written & verbal communications  skills
  • Strong understanding and proven ability to engage with and work within the local Aboriginal Community
  • Understanding of issues and emerging trends relevant to low and moderate   income  household client groups
  • Knowledge and  understanding of social housing  management practice and principles
  • Experience working with other community  groups, services, agencies and government  departments
  • Ability to work independently and as part of a team
  • Strong computer skills including database entry, word processing and Microsoft Office
  • Strong computer skills including database entry, word processing and Microsoft Office suite of programs
  • Demonstrated ability to juggle multiple priorities and meet deadlines
  • Thorough understanding of Work Health & Safety obligations.

Desired

  • Qualifications and/or experience in Social Housing

Mandatory

  • Current unencumbered  NSW Driver’s Licence
  • Current Working  with Children Check & National Police Check

 

A new start!

Congratulations to our family with five children, they have moved into their own private rental today! After 11 months in transitional accommodation and working closely with our tenancy worker, this family is now settling into their own home tonight. Their children will be continuing on at their current schools and day cares and we could not be happier for all them. Well done and best of luck with your fresh start!

Community Engagement

We had a wonderful day, engaging with the community. We were fortunate to be invited to Edmund Rice College and be part of the their social justice day, and were able to deliver two workshops to their year 10 students. We also attended Bellambi Neighbourhood Centre and held a free market stall with the donations we have received from the community. We meet so many lovely people and everyone was so appreciative for the items that they received. Thank you to everyone who donates and supports the hub.

Thank you Good Will Only

EXTRACT FROM FACEBOOK POST – GOOD WILL ONLY $40,000!!! As the dust settles on this amazing project, today we had the pleasure of passing on this amazing donation to the @wollongonghomelesshub and the IRT Foundation. Putting all of the community and social benefits aside, this monetary donation will go along way helping these fantastic charities………….. Let’s continue this dialogue and tackle this issue together. As for the donation, thank you Wollongong.

https://www.illawarramercury.com.au/story/6247203/wollongongs-pay-what-you-want-restaurant-to-stay-open-for-now/

https://www.illawarramercury.com.au/story/6133929/new-pay-as-you-feel-vegetarian-restaurant-to-open-in-wollongong/

 

Administration Assistant Position Vacant

ABOUT US

Wollongong Emergency Family Housing Inc. (WEFH) provides assistance to those who are homeless or at imminent risk of homelessness. WEFH is a vibrant busy service and is funded by Family and Community Services through Service Support Funding. The role of our organisation is to fill the current gaps in the homelessness sector. WEFH also provides transitional accommodation for families and individuals in crisis.

We are currently seeking a passionate and dedicated individual to join our Administration Team in Wollongong.  WEFH is a family friendly service.

ABOUT THE ROLE

In this role you will be responsible for being the first point of contact for telephone inquiries, as well as providing a broad range of administrative support functions for WEFH.

To be considered, you will have a minimum of 3 years experience in an Administrative role, preferably within the community services sector. In addition, you must be proficient in Microsoft Word, Excel, Access and PowerPoint.

You will be a caring and understanding individual, with strong written, verbal and interpersonal communication skills, as well as effective organisational skills, good problem solving skills and the ability to work in challenging situations. You will also be able to demonstrate a practical and optimistic approach, the ability to work effectively within a team environment as well as independently, and have a good degree of computer literacy.

THE KEY RESPONSIBILITIES OF THE ROLE WILL INCLUDE (but not limited to):

  • Work collaboratively with staff and other service delivery teams to enhance access, effectiveness and quality of service delivery.
  • Provide professional reception service to WEFH and Wollongong Homeless Hub (WHH)
  • Provide support to the Senior Administration Officer as required, maintaining effective communication at all times.
  • Filing, word processing and data entry
  • Receive incoming enquiries via telephone, electronic and paper mail or visitors and direct to appropriate programs
  • Undertaking reasonable office tasks as directed

ESSENTIAL CRITERIA

  • Certificate 3 in Business Administration (or equivalent) and/or a minimum 3 years relevant experience.
  • Excellent communication and customer service skills
  • Time management skills and the ability to multi-task in a complex work environment
  • Proficient and experience with MS Office Suite including Microsoft Word, Excel, Access and Powerpoint.
  • Excellent written and verbal communication skills
  • Ability to work as part of a time in a flexible highly motivated busy environment
  • Knowledge of current Work Health and Safety Legislation
  • Current, unencumbered NSW Drivers Licence.

DESIRABLE CRITERIA

  • Desktop publishing skills creating flyers and promotional material

REMUNERATION

The successful applicant will be paid under social Community Home Care and Disability Services Award (SCHCADS) Award 1.1 – 1.4 based upon experience /qualifications and is eligible for Salary Sacrifice.  Hours: 25 hours per week 9.30am – 2.30pm

JOB NOTES

  • Physical requirements: The ability to lift and carry allowable weight amounts

APPLY FOR THIS JOB

Should you decide to apply for a position your application should consist of three parts, which are:

Part 1 Cover letter

A cover letter stating the name of the position that you are applying for and a brief summary of your skills, experience and knowledge that are relevant to that position.

Part 2 Statement addressing the selection criteria

A statement addressing each of the selection criteria must be provided with your application. Each position has a specific selection criteria and it is necessary to address that criteria should you wish to be considered for the position. When addressing the selection criteria you should give examples from your previous work that demonstrates how you meet the relevant criteria. You should state how your experience, skills and knowledge enable you to satisfy the selection criteria.

Each essential and desirable criteria MUST be answered

Part 3 Resume

A copy of your current resume must be provided with your application.  Your resume should include your contact details and educational qualifications. It should list your previous employers, how long you worked for each employer and a summary of the main duties that you performed at each place of employment.  Your resume should also include the contact details of at least current/recent two work related referees.

 Submitting your application:

Your application must be submitted by midnight 21 August 2019. Applications after that date WILL NOT be considered.

If you would like additional information regarding this role, please contact Alison Horne – Senior Administration Officer info@wefh.org.au

Applicants must have the right to work in Australia and must hold or obtain a Working with Children Check and will need to complete relevant police checks.

WEFH is an Equal Opportunity employer. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual,

Applications addressed to: The General Manager Private and Confidential and emailed to: info@wefh.org.au

JD Administration Assistant

 

Homelessness Week 4-10 August

Homelessness Week (4 – 10 August) is an annual awareness raising week to highlight the over 116,000 Australians who are homeless on any given night. The recent release of the 2016 census data on homelessness has confirmed an increase of 14% from 2011 to 2016.

The homeless rate across the country is 50 people per 10,000, with high numbers of homeless both in highly populated city centres but also in regional areas. Homelessness can affect anyone at any given time, in our region alone there are roughly 1002 homeless with this number increasing daily due to housing affordability, health reasons, financial difficulties – job loss, mortgage stress, domestic violence and relationship break-down .

Email our new Minister for Homelessness

 

Alfredo and Wollongong Wolves SAP u12’s

Thank you Alfredo and Wollongong Wolves SAP U12’s team for providing non-perishables for our rough sleepers. We were able to hand out 20 packs, which was amazing.

 

A party for our families!

We had so much fun last night with Dragonfly Parties ans SweetAs who hosted a joint party for our families. It was amazing to be able to see our families enjoy time away from the crisis they are working through and to see the smile on the kid’s faces as they enjoy the wonderful party. Thank you Dragonfly Parties and Sweet As for coordinating this event and to all the sponsors for making it possible.

NAIDOC ‘Voice Treaty Truth’

We had an amazing day yesterday, celebrating NAIDOC ‘Voice Treaty Truth’ with our community. The weather was perfect and the atmosphere was great with everyone attending joining in and embracing culture. Thank you to Wollongong City Council and Department of PC for supporting our event – ‘Creating Cooinda’ connecting community with culture. Thank you for celebrating with us! 😀

NSW Rural Fire Service Award

Congratulations to Mandy Booker, General Manager of Wollongong Emergency Family Service Inc. for being awarded the NSW RURAL FIRE SERVICE Supportive Employer Award. Mandy Booker with Laurie Wood. (Photograph by Lawrence Wood)

Non-perishable food drive

A huge thank you to everyone in the community for donating to our food collection drive. (image sourced from MP Ryan Park Facebook page)

School Visit Wrap Up Homelessness

Thank you to everyone who has participated in Wrap up Homelessness, here are a few more pics, from those who supported the fundraiser, including our school visit.

Give 30

What is ‘Give 30’ it’s about everyone, regardless of faith or background supporting the Give 30 Campaign Partner Organizations during the month of Ramadan so we can fight hunger in our communities. This initiative is about caring for our neighbours and making a difference, together. Simply go here:www.give30.org and select Wollongong Emergency Family Housing to donate. Be sure to put Give 30 in the description so we can tally all our good work up!

 

 

Creating Cooinda NAIDOC 2019

WOLLONGONG HOMELESS HUB invites you to help us celebrate ‘NAIDOC WEEK’ with a day of activities featuring; dot painting, basket weaving, jewellery making, Indigenous spice sampling, bush tucker barbeque, and Indigenous games.  Held on MONDAY 8 JULY 2019 starting at 10.30am—1.30pm, at McCABE PARK  (Church St Wollongong)

Art piece meaning from Artist Isabella Horne (15yrs):

My artwork depicts the brolga and the turtle looking over 2 small circles that come together to make a larger circle in the centre of the piece.  Through the these Voice, Truth, Treaty Lets work together for a shared future, the smaller circles, done in yellow and orange represent the Indigenous Australians and the English people.  From the 2 circles are journey lines accompanied by kangaroo tracks, this represents us moving forward to a shared future and the journey ahead towards that future.

These lines and tracks come to a larger circle in the centre that includes both yellow and orange showing a joined future together in peace, where everyone is equal.  In this painting the brolga represents voice through story telling and dance.  Stories told by both cultures help us to communicate and unify each other as one.  The turtle shows longevity of Makarrata, as 2 communities coming together after a struggle, to heal the divisions of the past, representing treaty.  The turtle and kangaroo tracks also communicates the idea of truth through wisdom and moving forward on one path, with honesty and trust.

The colours in this artwork are orange, red, yellow and purple.  The orange is used to symbolise balance and security among all people.  Red and orange shows the strength we all have to fight for our future.  The red shows the courage and motivation being upheld to make that future.  Yellow represents the success achieved by people to get to where our community is at today and the happiness shared all round.  In this piece purple represents the pride that we hold for our culture and the inspirational people that got us to where we are today, it signifies healing among both communities to make our future a shared one.