Category Archives: Blog

Wollongong Homeless Hub launches new app

 A high school student has collaborated with a leading agency to create an app which aims to locate and direct outreach services to Illawarra rough sleepers.

“This is a plea to the community to ask them to help the Homeless Hub in identifying people in need, so we can ultimately administer support to them,” The Illawarra Grammar School year 12 student Sam Aubin said.

Mandy Booker, general manager of Wollongong Homeless Hub and Wollongong Emergency Family Housing said she had identified a gap in the ability to accurately locate and direct assertive outreach service delivery to the region’s rough sleepers.
Read More – visit our facebook page or view download the app details here.

Donation Pick Up for Food Drive

Hi there, we are organising from this week donation pick up twice per week. We are are especially after non-perishable food and packaged toilet paper for our Connection packs for distribution by our assertive outreach team to homeless and those at risk of homelessness. We are asking the Illawarra Community that would like to be involved to please donate one item or as much as you can.

All you have to do is send a private message through our Facebook page or email with the following:

Your name, address and instructions on where to find your donation (to reduce contact, hide it out of sight in front of your house away from pets) all personal details will be confidential.


Thank you for the Easter packs

Thank you to our resident Easter Bunny, and the staff that created Easter packs with the kindness of Egg donations from Wollongong Novotel.

In response to the COVID-19 crisis

What we know as a certainty is that we are open, and preparing to support more Clients in the coming months.

In response to the COVID-19 crisis, we have already:
– Started completing phone assessments and offsite client safety checks as a part of Client welfare monitoring.
– Our Clients are being armed with questions and COVID-19 updates so that they can ask as a precautionary “check in” before receiving visits.
– Our Team are being up-skilled further in identifying risks and calling them out.

Keep updated on our service hours and new outreach program “point of connection” coming soon.

We would like to thank Alex and team from Sublime Point Cafe for coming on board and cooking meals for those sleeping rough and in crisis accommodation within our community. Also thank you to OzHarvest for providing fresh produce, as well as the community for your ongoing support especially during this time.


Thank you so much for the wonderful community support

Thank you so much for the wonderful community support we received a special mention to the Fraternity Club, The Coffee Club Wollongong, Wests Illawarra Club, Terria Mia and to the individual members of the Community. Lots of love from Staff at the hub xx




Community Praise

Community Praise
We would like to thank the kind donors who over the past 2 days have assisted us by providing individually wrapped toilet paper rolls for homeless clients and essentials to keep themselves and others as safe as possible in this time of uncertainty. We have currently had to ration the food and items we would normally be able to provide and prioritising those sleeping rough and in crisis accommodation. We normally operate on a 60-80 % food and financial donation basis to deliver the vital community service, however due to current circumstances we have only received approx. 5% of regular donations.

So a very BIG THANK YOU to the lovely families that have thought about our most vulnerable community members at this difficult time.

• Current service changes to protect staff, tenants and community have been implemented.

• Please ring prior to dropping donations so we can be aware you are coming.

• Home visits have been suspended and clients re being contacted via phone support for the immediate future.

• Drop in service is only seeing clients 1 at a time to follow the social distancing guidelines.

• If in doubt of whether we can help you please call ahead and we will advise.

• We are working closely with department of health and housing to provide a safe and healthy environment for all.

Please see the following health links for information on how you can help stop the spread of Corona virus.…/Pages/social-distancing.aspx…/coronavirus-resources-cald.…

Thank you for your support at this time General Manager Mandy Booker and WEFH Team.



Early Bird Booking Special! – Bingo and Trivia Night

EARLY BIRD BOOKING SPECIAL! receive a toilet roll on the night for the first 20 people to book 😀 For bookings click on the link

‘Where did you sleep last night’, Bingo and Trivia Night, join us on Friday 12 June 2020 for a fun evening of games and laughter. Doors open at 6pm for 6.30pm start at Collegians Wollongong. Tickets include 1 bingo book pp.

Working with our community on making our public spaces across the region safer for everyone.

We’re working with our community on making our public spaces across the region safer for everyone. We want people to feel safer, be safer and to reduce crime. To help with this, we are asking the community to tell us about your Personal Safety in Public experiences via our website
You can also share your experiences in person on:
➡️Tuesday 3 March – Corrimal Lederer Shopping Centre, 10am to 12pm
➡️Friday 13 March – Wollongong Crown Street Mall, 11.30am to 1.30pm
➡️Tuesday 17 March – Warrawong Plaza, 10am to 12pm
➡️Thursday 19 March – Dapto Mall Shopping Centre,10am to 12pm
➡️Wednesday 25 March – Unanderra Community Centre, 12pm to 1.30pm


Appeal for ‘One off Assistance’

Appeal for ‘One off Assistance’

Wollongong Emergency Family Housing is currently assisting a family who are currently experiencing severe hardship and need additional support.
Mary-Grace and her children are victims of Domestic and Family Violence which resulted in them needing to leave their former home and relocate to Wollongong for safety reasons.
Mary-Grace has been living continuously in Australia since 2001 and until recently was able to work to provide for her family. Last year Mary-Grace developed a medical condition and was unable to continue her employment at that time. As a result the family could not sustain the rent on her private rental property and was given a notice of termination for rent arrears. As Mary-Grace is a New Zealand citizen (her children are Australian born) she is extremely limited in the supports she can get from Centrelink and she was denied assistance from other major charities.
WEFH was able to offer the family safe accommodation by offering them a place in one of our transitional properties. Mary-Grace was able to secure more employment in Sydney but in December 2019 she was involved in a near fatal car accident and lost her means of transport to work and her employment. Thankfully she recovered physically but the family’s financial situation suffered again.
On top of that Mary-Grace has developed a second health issue that her medical specialists have advised will need surgical intervention.
WEFH has been able to provide support with food, school supplies and vouchers but this vulnerable family needs more support.
If you are able to offer a donation to assist this family with rent, living costs or the out of pocket medical costs please email or use the donation link on our website.


Thank all Emergency Services personnel who have sacrificed their time over the last few months to protect our community from the ongoing bushfire crisis affecting our country.

Wollongong Homeless Hub would like to thank all Emergency Services personnel who have sacrificed their time over the last few months to protect our community from the ongoing bushfire crisis affecting our country.

We are grateful to hear that family and staff directly affected and displaced during this crisis have been able to breathe a sigh of relief as they are now able to return home.

As a frontline service, we have been able to react immediately when demand increased for our services. During this crisis, we have met people who have found themselves accessing our homeless service for advice, support, advocacy and accommodation not knowing if they were going to become one of the many thousands of people who are homeless across our states.

The Christmas/ New Year period is normally a tough time for Wollongong Homeless Hub clients and this year had an added difficulty with increased demand on resources due to the bushfire crisis.

We are grateful that we have been able to assist people to travel back home, provide a tank of petrol or receive much needed medication and food parcels, Christmas donations of Opal cards, food vouchers and financial donations that would normally last a couple of months have now all been given out to those in need. We now need to work to replenish our resources and continue to provide support to those vulnerable in our community who rely on our service on a daily basis.

With many people donating to bushfire fundraisers and causes we are aware that people may have already committed to donating to those larger campaigns, if you are able to dig a little deeper to help a local service replenish our resources we would greatly appreciate it.

Donations can be made by clicking the following link or opal and food vouchers can be sent or delivered to 75-79 Keira street Wollongong 2500.

Welcome the New Year and special thank you to all who donated, volunteered and supported our services.

This post has been a long-time coming, we would like to welcome everyone to the New Year, and give out that special thank you to everyone who donated, volunteered and supported our service. Through the Christmas donations we have been able to not only support those in our community during the Christmas period, but also assist people who are fleeing the fires and coming into our emergency accommodation. Thank you again to the wonderful people of the Illawarra x

Last weeks till Christmas

On the last weeks till Christmas our ‘Hub Family’ gave to me, ‘communities choice’ (you can choose what you like to put in the hamper) entertainment vouchers,drinks and Shell Petrol Vouchers, Thongs, Long Life Custard and Tinned Fruit the ‘gift of choice’ by Woolworth or Coles Voucher, Party Food, Instant Coffee (plain and flavoured) a Tin of Ham and a $10.00 Opal Card (be sure to sing the jingle!!)

The entertainment vouchers can include play centre’s, movie vouchers, roller skating, rock climbing etc

A very special thank you to Oliva for your beautiful Christmas Tree and Angels.

If you could please drop off items by Friday 20/12/19 by 12 noon at 75-79 Keira Street Wollongong, would be wonderful – thank you so much to everyone for your support.